Tkv99 Terms and Conditions — Know Before You Play

1 General Terms & Conditions

These terms and conditions constitute a legal agreement between tkv99 and all its users. By accessing, browsing, or using the tkv99 platform, you agree to abide by these terms. tkv99's terms and conditions may be updated at any time and take effect immediately upon publication.

Tkv99 is an internationally licensed online gaming platform operated specifically for users in Bangladesh. Our goal is to create a safe, transparent, and entertaining environment where members can enjoy gaming responsibly.

• These terms apply to the tkv99 website, mobile app, and all related services.
• Tkv99 reserves the right to suspend any user's access at any time and for any reason.
• The English version of these terms and conditions shall be considered the primary document.
• Tkv99 is operated for entertainment purposes only — not as financial investment advice.

2 Account Registration & Eligibility

To open an account on tkv99, you must meet the following eligibility requirements. All information provided during registration must be truthful, accurate, and complete. Providing false or incorrect information may result in account termination and forfeiture of any earnings.

• Registrants must be 18 years of age or older.
• Each individual may operate only one tkv99 account.
• Opening multiple accounts from the same device, IP address, or payment method is prohibited.
• A valid mobile number and email address must be provided at the time of registration.
• Tkv99 may request a copy of your national ID or passport for identity verification at any time.
• It is the member's responsibility to keep their account password confidential. Sharing your password with anyone is strictly prohibited.

3 Deposit & Withdrawal Policy

Specific rules apply to all deposits and withdrawals on tkv99. All transactions are processed through secure, encrypted connections. tkv99 accepts all major mobile banking methods including bKash, Nagad, and Rocket.

• Deposited amounts are generally credited to your account within a few minutes.
• KYC (Know Your Customer) verification is mandatory before processing any withdrawal.
• Withdrawals for regular members are processed within 24–48 hours; for VIP members, within 15 minutes to 2 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• The minimum deposit amount is BDT 500 and the minimum withdrawal amount is BDT 1,000.
• Tkv99 reserves the right to place a hold on suspicious transactions or request additional verification.
• Money laundering and any other form of illegal financial activity are strictly prohibited.

4 Bonuses & Promotions

Tkv99 offers a variety of bonuses and promotions — including welcome bonuses, reload bonuses, cashback, and referral bonuses. Each bonus comes with its own terms, which you should review carefully before claiming.

• Specific wagering requirements must be fulfilled before a bonus can be used.
• Funds in a bonus balance cannot be withdrawn until the applicable wagering requirements have been met.
• Each bonus offer may only be used once — multiple claims from the same household or device are not permitted.
• Tkv99 reserves the right to modify or cancel any bonus offer at any time.
• If bonus terms are violated, the bonus and any related winnings will be forfeited.
• When using a promotional code, it must be entered correctly at the time of registration or deposit.

5 Betting Rules

Certain fundamental rules apply to all betting on tkv99. Once a bet is confirmed, it cannot be cancelled or changed, so please verify all details carefully before placing your bet.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If abnormal odds are displayed due to a technical error, tkv99 reserves the right to void the affected bet.
• Tkv99 is not liable for any outcome changes resulting from delays or latency during live betting.
• If an event is cancelled or left incomplete, the stake for that bet will be refunded.
• Bets linked to match-fixing or any illegal activity will be automatically voided.
• Placing coordinated bets from multiple accounts on the same event is strictly prohibited.

6 Prohibited Activities

The following activities are strictly prohibited on the tkv99 platform. Violating these rules will result in permanent account closure and forfeiture of all balances.

• Using automated bots, scripts, or software to play games.
• Exploiting system vulnerabilities or technical errors.
• Creating multiple accounts to take advantage of bonus offers.
• Attempting unauthorized access to another member's account.
• Money laundering or transactions involving illegal funds.
• Abusive or threatening behaviour toward tkv99 staff.
• Unauthorized use of tkv99's brand, logo, or name.

7 Privacy & Data Protection

Tkv99 takes the protection of your personal information very seriously. We use SSL encryption and advanced security technology to keep your data safe. tkv99's privacy policy forms an integral part of these terms and conditions.

• Your personal information is never sold to third parties.
• Information may be disclosed to authorities when required by legal obligation.
• Documents submitted for account verification are stored securely.
• Contact support to update or correct your personal information.

8 Responsible Gaming

Tkv99 is committed to promoting responsible gaming. We believe gaming should be a source of entertainment — not financial stress or addiction. To support this, tkv99 has a number of protective measures in place.

• Members can set their own daily, weekly, or monthly deposit limits.
• If needed, an account can be temporarily suspended for a specified period.
• If you notice signs of gaming addiction, please contact tkv99 support.
• If anyone under the age of 18 is found using tkv99, the account will be closed immediately.

9 Account Closure & Suspension

Tkv99 reserves the right to suspend or permanently close an account without prior notice under any of the following circumstances.

• Violation of any provision of these terms and conditions.
• If registration is completed using false or incomplete information.
• If fraudulent or suspicious activity is detected.
• As required by legal authorities.
• At the user's own request.

Once an account is closed, all pending bets and bonuses will be cancelled. However, if the closure is not due to a rule violation, your available real money balance may be refunded.

10 Dispute Resolution

If you have a complaint or dispute, please contact tkv99's customer support directly in the first instance. We will work to resolve the matter as quickly as possible.

• After a complaint is submitted, an initial response is typically provided within 72 hours.
• Complex matters may take up to 7 business days to resolve.
• Tkv99's decisions shall be considered final unless an international regulatory authority determines otherwise.
• In the event of a dispute over a game result, server logs will be treated as the definitive evidence.

11 Limitation of Liability

Tkv99 accepts no liability for the following.

• If a game is interrupted due to a lost internet connection or technical issues.
• In the event of delays or failures caused by third-party payment gateways.
• If loss or damage occurs due to issues with the user's own device or software.
• If a user's account credentials are compromised due to the user's own negligence.
• Service disruptions caused by unforeseen circumstances such as natural disasters or government directives.

12 Contact & Support

If you have any questions about these terms and conditions or need clarification, please contact our support team. We are always ready to assist you.

• Live Chat: Available 24 hours a day, 7 days a week.
• Email: [email protected] (Responses to general emails are provided within 24 hours.)
• FAQ Section: Answers to Common Questions FAQ Page available.